Our refund and returns policy is valid for 7 days from the date of delivery. If more than 7 days have passed since you received your order, we may not be able to offer a full refund or exchange.

• Return Eligibility: To qualify for a return, the item must be unused, uninstalled, and in the same condition in which you received it. The product must be returned in its original packaging with all accessories, labels, and documentation included.

• Non-Returnable Items: Certain items cannot be returned, including lubricants, oils, coolants, chemicals, electrical parts once opened, items showing signs of installation, and any product damaged due to improper use.

• Additional Non-Returnable Items: Gift cards, clearance or final sale products, downloadable software, and certain personal care or safety items are not eligible for return.

• Proof of Purchase: A valid invoice, order number, or proof of purchase is required to process any return request.

• Manufacturer Returns: Please do not send your purchase directly to the manufacturer unless specifically instructed by our support team.

• Partial Refund Situations: Partial refunds may be granted for items not in original condition, products with missing parts not due to our error, items returned damaged due to customer handling, or returns requested beyond the allowed return period.

• Refund Process: Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. Approved refunds will be processed back to the original payment method within a few business days.

• Late or Missing Refunds: If you have not received your refund, first check your bank account again, then contact your card provider as processing times vary. If the issue persists, contact us at [your email].

• Sale Items: Only regular priced items may be eligible for refunds. Products purchased during sale or promotional offers may not be refundable.

• Exchanges: We replace products only if they are defective, damaged during shipping, or incorrect. To request an exchange, email us at [your email] with order details and photos of the issue.

• Gifts: If the item was marked as a gift and shipped directly to you, a store credit may be issued upon return approval. If not marked as a gift, the refund will be processed to the original purchaser.

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective product). Shipping charges are non-refundable.

• Shipping Time for Exchanges: Delivery time for exchanged products may vary depending on location and courier services.

• Trackable Returns: For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

• Need Help: For any questions regarding refunds or returns, contact our support team at Email: support@jagjitautospares.com